gSLM

The gSLM project aims to improve Service Level Management (SLM) in the grid domain. This will make it easier for grid resource owners, operators, and representatives of user groups to agree upon, document and manage the many agreements between stakeholders required to make the grid run smoothly. By bringing together experts in grid operations and management with leading members of the IT Service Management community, the project will generate new approaches and concepts for grid SLM.
http://gslm.eu